Refund Policy

Before your guided session takes place, the $199 is fully refundable — for any reason, including no reason. Once the session has happened, the service has been delivered and the $199 is not refundable. That line is deliberate: it's the same one we'd want if the roles were reversed.

Email iamthekensultant@gmail.com from the address you used at checkout, say "refund", and include the payment reference or order number if you have it. You'll get a confirmation back, and the refund is then on its way.

Refunds go back to the card you paid with, processed through Stripe. Most appear within 5–10 business days depending on your bank.

Refunds go back in the same coin to an address you provide, minus the network fee it actually costs to send it — that fee belongs to the network, not to us. If returning the coin isn't practical, we'll agree another way with you, such as the dollar equivalent by bank transfer.

If a session can't be arranged — scheduling, a cancellation on our side, or a wallet that turns out not to be available where you live and no suitable alternative — you get a full refund, promptly, without having to ask for it.

The $21 in Bitcoin is sent only once your setup is complete, so on any refund made before a session, no Bitcoin has been sent and there is nothing for you to return.

Your Tangem device and your Shield Folio notebook are bought from those sellers, so their own return policies and timelines apply to them. Our links and coupon code don't change their terms — check the total and the return window at their checkout.

Email us first. A chargeback takes weeks and can leave everyone worse off; a refund takes a day to approve. We would much rather fix it than argue about it.